Return Policy

Moon Water Botanicals Co. Handmade Products Disclaimer:

Thank you for choosing Moon Water Botanicals Co. for your handmade personal care product needs. We take pride in crafting each item with care and attention to detail. Please be aware of the following disclaimer regarding your purchase:

Handmade Nature of Products:
Our products are meticulously crafted by hand, and as such, minor variations in color, size, and design may occur. These variations contribute to the uniqueness and charm of each item.

No Refunds Unless Damaged:
Due to the nature of handmade products, we do not offer refunds or exchanges except in the case of a damaged item upon receipt. We thoroughly inspect and package our products to ensure they reach you in excellent condition. In the unlikely event that your product arrives damaged, please contact us within 7 days of receiving your order, providing clear photos of the damaged item and its packaging.

Return Process for Damaged Items:
To initiate the return process for a damaged item, please contact us at moonwaterbotanicals@gmail.com within 7 days of receiving your order. Include your order number and attach clear photos of the damaged item and its packaging. We will guide you through the necessary steps for return and replacement.

Exceptions:
We reserve the right to assess each return on a case-by-case basis. In certain situations, we may offer a replacement or store credit at our discretion.

By making a purchase on Moon Water Botanicals Co., you acknowledge and agree to the terms outlined in this disclaimer. We appreciate your understanding and support for our handmade products.

If you have any questions or concerns, please feel free to contact us at moonwaterbotanicals@gmail.com.

Thank you for choosing Moon Water Botanicals Co.!

Moon Water Botanicals Co.
Natasha Summers